After finishing my low fidelity prototype, it was time to test it out with usability testing and see where i can make improvements.
I asked one student and one waiter, who fits in my target audience, to use my app. I came up with five tasks for the student and three for the waiter.
Preparation
The tasks of the student:
(1) Go to a cafe and use the app (sign up and scan), (2) you receive a notification, (3) you can get something for free in The Social Club, (4) you want to see what you have drank in the Social Club, (5) after paying the bill you leave the cafe and read the board that you passed.
The tasks of the waiter: (1) you received a notification and want to see it, (2) after your work you go to De Dingen and want to have a free water, (3) afterwards you want to see what you have spent and received.
Feedback tests
I filmed both the usability tests, which made it easy to revisit them and find all the problems that were occurred. I categorised these problems by page.
Login/sing up
I got feedback that it would be easy to have the option to login/sign in with social media. The button ‘ben je een ober? klik hier’ is not clear enough, it needs to be more noticeable.
Customer overall
It’s not clear at which cafe you are navigating
Home – customer
The item ‘bekijk je balans’ didn’t stand out. It wasn’t easy to find
Scan – customer
Not clear what to do after receiving the succes notifications
Home – waiter Didn’t expected to find the drinks here. Expected an overview of al the tabs
Some photos of the tests
